# HD-INC-219: UK Inspectors Found AI Used Inappropriately in Asylum Decision Letters and Interviews > The Independent Chief Inspector of Borders and Immigration found evidence that AI applications such as Copilot and ChatGPT had been used inappropriately in Home Office asylum decision letters and interviews, although Copilot was not permitted for those processes. Managers told inspectors the instances had been addressed. The report made three recommendations, none about AI, and the Home Office accepted them all without mentioning AI in its response. - Source: https://useheadlights.com/library/HD-INC-219/ - Publisher: Headlights (useheadlights.com), author Ellie Harris - Published: 2026-10-03 - Company: Home Office (UK Visas and Immigration, Asylum Casework) - Sector: Immigration - Country: United Kingdom - Year: 2026 - Behaviour in the record (Headlights reading): Rules-behaviour gap - Governance domains: Administrative law, Human oversight, Decision authority - Licence: CC BY-NC 4.0. Cite as: Harris, E. (2026). UK Inspectors Found AI Used Inappropriately in Asylum Decision Letters and Interviews. Headlights AI Incident Library, HD-INC-219. https://useheadlights.com/library/HD-INC-219/ ## What happened The Independent Chief Inspector of Borders and Immigration examined the Home Office's asylum casework from June to December 2025. The report was sent to the Home Secretary on 5 March 2026 and published on 25 June 2026. The report says AI use in asylum casework "was in its infancy". According to the report, approved tools, including the Asylum Policy Search tool, were available across all decision-making units by July 2025, although their effectiveness and reliability "were varied". The report says managers linked low awareness of the approved tools to "a clash with the rollout of Copilot, an AI tool that is not permitted for use in asylum interviewing or decision-making processes." ## What an auditable version would have shown The report states: "Despite this, inspectors found there was evidence that AI applications like Copilot and ChatGPT had been used inappropriately in asylum decision letters and interviews." The report does not give the number of letters or interviews affected. It does not identify which tools were used in which cases or what they were used for. It records that "DMU managers told inspectors that these instances had been addressed", but does not say how. An auditable record would make it possible to show which decision letters involved an AI tool, which tool, and who reviewed the result. ## Where the gap was According to the report, 54 percent of asylum decisions received the top two quality scores in the 12 months to October 2025. This is a measure of overall decision quality, and the report does not link it to AI use. The Chief Inspector made three recommendations. They covered organisational culture, putting quality alongside productivity, and improving feedback and lessons learnt. None of them is about AI. A ConstraintGate is designed to check an action against declared rules, such as which tools may be used in a decision process, before it goes ahead. A ConductRecord keeps which tool was used on each case, by whom and what was produced. ConstraintGate and ConductRecord are Headlights designs. ## What governance should have looked like The Home Office's published response accepted all three recommendations, with implementation due by December 2026. The response does not mention AI. Where an organisation bans general AI tools from decisions about people, best practice would be to check for their use, record each case found, review the affected decisions and report what was done. **Failure Pattern:** according to the Chief Inspector, AI applications such as Copilot and ChatGPT were used inappropriately in asylum decision letters and interviews, although Copilot was not permitted for those processes, and managers said the instances had been addressed. **Governance Principle:** an organisation that bans a tool from a decision process should be able to show how it detects use of that tool and what it did about each case found. The reference implementation of ConstraintGate and ConductRecord is open source. It lives at [github.com/saffronandindia/headlights-oss](https://github.com/saffronandindia/headlights-oss), Apache 2.0 licensed and free to install. The repository is public now. ## Sources - [An inspection of asylum casework (June to December 2025) (Independent Chief Inspector of Borders and Immigration, 25 June 2026)](https://www.gov.uk/government/publications/an-inspection-of-asylum-casework-june-december-2025) - [An inspection of asylum casework (June to December 2025), report PDF (Independent Chief Inspector of Borders and Immigration)](https://assets.publishing.service.gov.uk/media/6a3cfd23eaee00074150f4a1/An_inspection_of_asylum_casework__June___December_2025_.pdf) - [Response to the Independent Chief Inspector of Borders and Immigration's report: an inspection of asylum casework (Home Office, 25 June 2026)](https://www.gov.uk/government/publications/response-to-an-inspection-of-asylum-casework-june-to-december-2025/response-to-the-independent-chief-inspector-of-borders-and-immigrations-report-an-inspection-of-asylum-casework) ## Related - [HD-INC-201](/library/HD-INC-201)